FAQ
General
What's the shipping cost?
We provide complimentary shipping within the US for all orders exceeding $100, making your shopping experience more convenient and cost-effective. For orders less than $100, rest assured, our average domestic shipping (excluding Hawaii and Alaska) cost is a modest $4.50. For our international customers, please note that shipping costs can differ based on location, but we strive to keep these costs as economical as possible for your benefit.
When will I receive my products?
All orders are processed and dispatched from our fulfillment center within a 4-6 business day window. Average delivery times range between 1-5 business days. During standard business periods, if you place an order on Monday, you can typically expect to receive your package by Friday of the same week.
However, during peak periods such as holiday seasons, there may be a slight delay in shipping due to the increased volume of orders. As a small team striving for transparency and excellence in customer service, we appreciate your patience during these busier times. Your understanding is greatly valued as we work diligently to ensure your order arrives promptly.
What's your refund policy?
We truly understand the disappointment of receiving a damaged product. Thus, if such an unfortunate event occurs, rest assured, we will promptly replace the damaged item or issue a full refund, depending on your preference. Please refer to our comprehensive refund policy accessible via the footer of our webpage for more information. Similarly, if you decide to cancel a non-subscription order prior to its shipment confirmation, we will issue a full refund without any hassle. For subscription items, please refer to the subscription policy, also conveniently located in the footer of our webpage.
How can I cancel my order?
In relation to canceling your order, kindly be aware that cancellations must be enacted prior to the product's shipment confirmation. Once you receive an email with a tracking number, it indicates that your order is already being prepared for dispatch and, as such, cannot be cancelled at that stage. For a comprehensive understanding of our cancellation procedure, as well as our shipping and refund policies, please refer to the respective sections found in the footer of our webpage.
Where are the products manufactured?
All our products are developed and crafted in collaboration with FDA compliant supplement manufacturers based in the United States. These esteemed partners adhere strictly to the highest Good Manufacturing Practices (GMP) standards, ensuring that every product we deliver is safe, high-quality, and efficacious. Our commitment to these rigorous standards underscores our dedication to providing supplements you can trust.
Can I track my order?
Upon confirmation of your purchase, we will promptly send you a link to track your order after an item has been shipped. This feature allows you to monitor the progress of your shipment and provides an estimated delivery date, bringing peace of mind to your shopping experience.
Do you ship Internationally?
We proudly offer international shipping to our customers around the globe. However, please note that shipping costs may vary depending on the destination country. It's important to be aware that any customs duties or taxes accrued upon receipt of the package are not covered by us and will be the recipient's responsibility. We encourage our international customers to check their country's customs policies before making a purchase to avoid unexpected charges.
Subscription
What does the subscription give me?
Embrace the convenience of our subscription service and never worry about running low on your favorite supplements again! When you choose to subscribe for monthly deliveries, you ensure a consistent, timely supply of the products you rely on. What's more, you get to enjoy savings with a 10% discount applied to all subscription orders. This is our way of thanking you for your loyalty and commitment to wellness. Stay stocked, stay healthy, and save more with our subscription service.
How can I manage my subscription?
Upon your initial subscription purchase, we will send you an email containing comprehensive details about managing your subscription. This information will guide you through the process of modifying, pausing, or canceling your subscription, providing you with full control over your orders. We're committed to making your experience with our subscription service as seamless and convenient as possible.
What is your subscription cancellation policy?
You have the flexibility to cancel your subscription at any time. However, please note that cancellations must be submitted at least one business day before your next billing cycle or monthly shipment date, whichever comes first. If you cancel after this time, your designated payment method will still be charged for the upcoming cycle, and your subscription will remain active until the following cycle. Therefore, to avoid any unwanted charges, we recommend managing your subscription in a timely manner.